I sent an offer/bid at the auction and didn't receive property or cash.

Private offers: After you send an offer to the owner of shares, he/she got 7 days to accept, decline or counter the offer. 

Auctions: The bidding time is 4 hours

After the offer/auction is over, check the Mailbox. 
In the event that no information has appeared or the money/property has not reached your account, please contact Customer Support and attach screenshot of the activity tab containing information about:

  • property name
  • its value
  • date of accident
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