If the purchased bundle did not reach your account within an hour, please contact us via in-game Customer Support in the Settings tab or by sending e-mail on firstname.lastname@example.org
Also, send a screenshot of your digital receipt that you should receive via email after your purchase.
The screenshot has to contain:
- date of your purchase
- name of the purchases item
- ID of your transaction
We will check what happened to your purchase after we receive this information.
Tip: If you contact us within the game, remember to always select the 'Failed Purchase' topic.
This will help us process case much faster.